Privacy policy

Effective Date: 12.12.2025

Company: Lights & Shadows Ltd

Registered Office: Osmi mart street N:1 Plovdiv 4000, Bulgaria

Email: office@landstea.com

1. Introduction

This Privacy Policy explains how Lights & Shadows Ltd, we collects, uses, and protects your personal data when you visit or make a purchase on our website.

We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following categories of personal data:

a. Information You Provide to Us

Name and surname

Email address

Shipping and billing address

Phone number

Payment information (processed securely by our payment provider; we do not store full card details)

Account login details (if you create an account)

Communication history (emails, contact form submissions)

b. Automatically Collected Data

When you visit our website, we may automatically collect:

IP address and browser type

Device and operating system information

Pages viewed, time spent, and referring website (for analytics)

Cookies (see Section 7)

3. How We Use Your Data

We process your personal data for the following purposes:

To process and deliver your orders

To manage user accounts and subscriptions

To provide customer support and respond to inquiries

To send order confirmations, shipping updates, or service-related messages

To send marketing communications (only if you’ve consented)

To improve our website, services, and product offerings

To comply with legal obligations and prevent fraud

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases (as per Article 6 of the GDPR):

Contractual necessity – to fulfill your orders or manage subscriptions

Legal obligation – to comply with tax, accounting, and consumer protection laws

Legitimate interests – to improve our services or prevent fraud

Consent – when you subscribe to our newsletter or accept cookies

You may withdraw your consent at any time by contacting us (see Section 11).

5. Data Sharing and Disclosure

We only share your data when necessary and with trusted third parties who help us operate our business, such as:

Payment processors (for secure transactions)

Shipping and logistics partners (for order delivery)

IT and analytics providers (for website functionality and performance)

All third parties are bound by data processing agreements ensuring compliance with GDPR and the protection of your data.

We do not sell or rent your personal information to anyone.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

Typically:

Order and billing data are kept for up to 10 years (as required by Bulgarian tax law).

Account data are retained until your account is deleted.

Marketing data are deleted when you unsubscribe.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, analyse website performance, and personalise content.

You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy [link to cookie policy].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Examples include:

SSL encryption for data transmission

Secure storage systems

Restricted access for authorised personnel only

However, no system is 100% secure, and we cannot guarantee absolute security of transmitted data.

9. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

Access – Request a copy of the data we hold about you

Rectification – Correct inaccurate or incomplete information

Erasure (“Right to be Forgotten”) – Request deletion of your personal data

Restriction – Limit how your data is processed

Portability – Receive your data in a structured, machine-readable format

Objection – Object to data processing, especially for marketing purposes

Withdraw Consent – If processing is based on your consent

To exercise your rights, contact us at office@landstea.com.

We may ask for proof of identity before processing your request.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU-approved Standard Contractual Clauses or equivalent protections.

11. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Lights & Shadows Ltd

Email: office@landstea.com

Address: Osmi mart street N:1 Plovdiv 4000, Bulgaria

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP) in Bulgaria.

Website: https://www.cpdp.bg/

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please check periodically for updates.

Cookies

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website.

They help websites remember your actions and preferences (such as login, language, and cart contents) so that you don’t have to re-enter them every time you visit.

Cookies can also help us understand how our website is used and improve your experience.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

a. Essential Cookies

These cookies are necessary for the operation of our website. They allow you to:

Use the shopping cart and checkout process

Log into your account

Ensure the website functions properly

Without these cookies, some parts of the site will not work correctly.

b. Performance and Analytics Cookies

These cookies help us understand how visitors use our website so we can improve its content and structure.

For example, we may use:

Google Analytics or similar tools (which collect anonymous usage statistics such as page views, time spent, and device information).

c. Functionality Cookies

These cookies remember your preferences, such as:

Language or region

Items added to your shopping cart

Subscription preferences

d. Marketing and Advertising Cookies

With your consent, we may use marketing cookies to:

Show relevant ads or promotions

Track the effectiveness of advertising campaigns

We only use these cookies if you’ve agreed to them through our cookie banner or settings.

3. Third-Party Cookies

Some cookies are set by third-party services integrated into our website, such as:

Payment processors (for secure transactions)

Analytics providers (e.g., Google Analytics)

Social media plugins (if used)

These third parties have their own privacy and cookie policies. We encourage you to review them for more information.

4. Managing and Disabling Cookies

You can manage or delete cookies at any time by adjusting your browser settings.

For example:

Google Chrome: https://support.google.com/chrome/answer/95647

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-cookies-in-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879

You can also:

Reject all non-essential cookies through our cookie consent banner when you first visit our site.

Withdraw your consent at any time by changing your cookie settings on our website.

Please note: disabling cookies may affect the functionality of some parts of the website.

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business practices.

Any updates will be posted on this page with an updated “Effective Date.”

6. Contact Us

If you have questions about our use of cookies, please contact us:

Email: office@landstea.com

Address: Osmi mart street N:1 Plovdiv 4000, Bulgaria