Terms of service

Effective Date: 12.12.2025

Company: Lights & Shadows Ltd

Registered in: Bulgaria

1. Acceptance of Terms

By accessing and using this website, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our website.

2. About Us

Lights & Shadows Ltd, we operates an online store that sells tea products, accessories, herbal bath salts, honey, and related items. All products are either owned by us or supplied by our trusted partners.

3. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

Violate any applicable local, national, or international laws.

Interfere with or disrupt the website’s security or servers.

Use our website to send spam or unauthorised communications.

4. User Accounts

To make purchases or manage subscriptions, you may create an account.

You are responsible for:

Maintaining the confidentiality of your login information.

Ensuring all information provided is accurate and up to date.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of misuse.

5. Orders and Payments

All prices are displayed in BGN/EUR and include VAT unless otherwise stated.

We reserve the right to:

Refuse or cancel any order in case of errors or stock issues.

Modify prices, shipping fees, or available products at any time.

Payments are processed securely via our authorised payment providers.

6. Subscriptions

If you purchase a subscription for regular product deliveries, you authorise us to charge your selected payment method at the agreed intervals.

You may manage or cancel your subscription at any time from your account page.

7. Card payments

• Payment with a debit/credit card via V-POS.

• Types of cards accepted: debit, credit, and business cards Visa, Mastercard, and bCard.

• Transactions are carried out using the security programs MasterCard Identity Check and VISA Secure.

• We do not store data from the bank cards used for payment on the website.

• If a refund is necessary for an amount paid with a bank card, it will be returned to the same card.

8. Shipping and Delivery

We aim to dispatch all orders promptly. Delivery times vary depending on destination.

We are not responsible for delays caused by couriers, customs, or events beyond our control.

9. Returns and Refunds

If you are not satisfied with your purchase, you may request a return or refund in accordance with our Refund Policy [link to your refund policy].

Items must be unused, unopened, and returned within 14 days of delivery.

10. Intellectual Property

All website content, including images, logos, trademarks, text, and designs, is the property of Lights & Shadows Ltd or its partners and is protected under intellectual property laws.

You may not copy, reproduce, or distribute any material without prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Lights & Shadows Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Your use of our products is at your own risk.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after changes means you accept the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bulgaria. Any disputes shall be subject to the exclusive jurisdiction of the Bulgarian courts.